Privacy Policy

Information We Collect

Information You Provide: Contact details, account information, and communications when you use our services or contact support.

Automatic Information: Usage data, IP addresses, device information, and service performance metrics necessary for infrastructure operations.

Third-Party Sources: Information from blockchain networks, validator performance data, and business partners as needed for service delivery.

How We Use Information

• Service Operations: Deploy and maintain nodes, validators, APIs, and staking services
• Performance Monitoring: Ensure uptime, security, and optimal performance of infrastructure
• Customer Support: Respond to inquiries and provide technical assistance
• Business Operations: Process payments, maintain accounts, and improve services
• Legal Compliance: Meet regulatory requirements and protect against fraud

Information Sharing

We don't sell or rent personal information. We may share information with:

• Service Providers: Cloud infrastructure, payment processors, and technical vendors
• Legal Requirements: When required by law or to protect our rights and users
• Business Transfers: In connection with mergers, acquisitions, or asset sales

Data Security

We use industry-standard encryption and security measures to protect your information. However, no internet transmission is completely secure.

Your Rights

You may request access, correction, or deletion of your personal information by contacting us. We'll respond within a reasonable timeframe.

International Privacy Rights and Compliance

Axol.io is committed to complying with applicable data protection laws worldwide, including the General Data Protection Regulation for users in the European Economic Area and the United Kingdom, the California Consumer Privacy Act and California Privacy Rights Act for California residents, and other applicable privacy laws in jurisdictions where we operate.

For California residents, the CCPA and CPRA provide additional rights including the right to know what personal information we collect, use, disclose, and sell, the right to request deletion of personal information subject to certain exceptions, the right to opt out of the sale or sharing of personal information (note that we do not sell personal information), the right to correct inaccurate personal information, and the right to limit the use of sensitive personal information.

To exercise any of these rights, please contact us at [email protected] . We will respond to your request within the timeframes required by applicable law, typically within thirty days for most requests. We may need to verify your identity before processing certain requests to protect your privacy and security.

Children's Privacy

Our services are not intended for individuals under the age of eighteen. We do not knowingly collect, maintain, or use personal information from anyone under eighteen years of age. If you are under eighteen, you may not use our services or provide any information to us.

If we learn that we have collected personal information from a person under eighteen without verification of parental consent, we will delete that information as quickly as possible.

Given the nature of blockchain infrastructure and staking services, which involve financial transactions and complex technical operations, our services are designed exclusively for adults who have the legal capacity to enter into binding contracts under applicable law.

By using the Services, you represent and warrant that you are of legal age in your jurisdiction and have the authority to bind the entity you represent.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with our legal and regulatory obligations. Account information and contact details are retained for the duration of your relationship with us.

Blockchain-related data presents unique retention considerations. Wallet addresses, transaction hashes, and other information recorded on public blockchains exist permanently on distributed ledgers and cannot be deleted by Axol.io. We retain off-chain records associated with blockchain operations to maintain service history and comply with financial regulations.

Blockchain Data and Public Ledger Information

The nature of blockchain technology requires special consideration regarding data privacy and your rights. When you use our services to interact with blockchain networks, certain information becomes part of the public blockchain ledger.

Blockchain transactions are permanently recorded on distributed public ledgers that are maintained by decentralized networks beyond Axol.io's control. Once transaction data is written to a blockchain, it becomes immutable and cannot be altered, deleted, or removed by anyone, including Axol.io. This information typically includes wallet addresses, transaction amounts, timestamps, and transaction hashes.

We maintain certain off-chain information related to your blockchain activities for operational and compliance purposes. This off-chain information is subject to our standard data retention and deletion policies as described elsewhere in this Privacy Policy.

Cookies and Tracking

Essential Cookies: Necessary for basic website functionality, including session management, security features, and authentication. These cookies cannot be disabled without affecting core service functionality.

Analytics: We use Google Analytics to understand how visitors interact with our website, including pages visited, time spent, and traffic sources. Google Analytics uses cookies to collect anonymized usage data. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on .

User Experience: We use Hotjar to understand user behavior through heatmaps, session recordings, and feedback tools. Hotjar collects anonymized interaction data to help us improve our website. You can opt out of Hotjar tracking by enabling "Do Not Track" in your browser or visiting Hotjar's opt-out page .

Managing Cookies: Most browsers allow you to control cookies through settings. You can typically find these options in your browser's "Privacy" or "Security" settings. Blocking all cookies may impact your experience on our website.

Our use of cookies and similar technologies complies with applicable laws, including GDPR requirements for EU users and CCPA requirements for California residents.

International Transfers

Our services operate globally, and your information may be transferred to, processed, and stored in the United States or other countries where we or our service providers maintain facilities. These countries may have data protection laws that differ from those in your country of residence.

Updates

We may update this Privacy Policy from time to time. For material changes, we will notify you at least thirty (30) days before the changes take effect by email (if you have provided one) or by posting a prominent notice on our website. The "Last updated" and "Effective" dates at the top of this policy indicate when revisions were made and when they become binding. Your continued use of our services after the effective date constitutes acceptance of the updated policy.

Contact

For questions regarding our Privacy Policy, contact us at [email protected] .